I am pleased to say that I have recently received the following message from a person who bought my Picos de Europa book. The printers had made a mess of the third reprint, and had to print it over again.
“I arrived home today to find your book delivered as promised.
I have to say a big thank you for your exceptional customer service.
I am visiting the Picos in early summer and am looking forward to walking a few of the routes described.
Thank you once again.”